Lesson Cancellation
Use the learner app or email us to cancel more than 24 hours before the scheduled start time. We do not make in-place reschedules: cancel the original booking, then book another available time.
For a timely cancellation, we restore a package-funded lesson credit. For a directly paid trial, we issue a full refund. A late cancellation or learner no-show has no automatic refund or restored credit, but you may email an appeal with the booking reference and circumstances.
Refund Policy
If KickStart, the contracted teacher, or Zoom prevents the lesson being delivered, you may choose a rebooked lesson, restored package credit, or refund. We assess other service concerns fairly on the facts and statutory rights remain unaffected.
Approved refunds are returned to the original payment method within 14 days. We will tell you the decision and action taken by email.
Package Refunds
A four-lesson package costs £94 and its unused credits expire six months after purchase. Until expiry, unused package credits are refundable at £23.50 each, subject to applicable statutory rights. Expired credits are not automatically refundable.
Technical Issues
For the statutory 14-day cancellation period, you may send us a clear cancellation request by email. You can use this model: ‘To KickStart English Ltd, hello@kickstart-english.co.uk: I hereby give notice that I cancel my contract for [lesson/package], ordered on [date], name [name], email [email], booking ID [if known], date [date].’
If you expressly ask us to start the live lesson service during that 14-day period, you may have to pay for the part of the service supplied before you cancel. When the service has been fully performed after your express request and acknowledgement, the statutory cancellation right may end. The learner app records the separate early-performance request and acknowledgement for bookings that may begin in that period. Nothing in this policy removes rights that cannot lawfully be excluded.
Contact
For cancellation, refund, no-show appeal or technical-issue support, email hello@kickstart-english.co.uk with your booking ID. We aim to respond within 48 business hours.